Policies

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Hospital and Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, 'Drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of our staff and all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to not restrain your pet but please allow the Veterinarian and technicians to handle your pet. All cats must be presented in an appropriate cat carrier or on a leash.

Cancellation Policy

The Feline Medical Center requires 24 hours notice for any cancellations. With enough notice we will be happy to find an alternate appointment time to reschedule you to. However, after two no-shows you will be charged an exam fee of which half will be donated to the Monmouth County SPCA.

Payment Policy

Please be advised the Feline Medical Center is a “zero-balance” practice, in other words, payment for products and services is expected the day they are rendered. We accept Visa, Mastercard, American Express, Discover, personal checks and cash. If you are concerned you will not be able to afford today’s visit, please speak to a team member. We will be happy to provide you with an estimate and perform only what is necessary and within the means of your budget.